What to Look for in a Hosted Desktop Provider: A Partner’s Guide

If you're planning to resell Hosted Desktop services, choosing the right provider is critical. Your reputation is on the line—and your customers are trusting you to deliver secure, reliable, and high-performing solutions.

So, what should you be looking for in a Hosted Desktop provider? Here’s a quick guide to the key features and capabilities that matter most—especially when it comes to security, resilience, and long-term partner success.

1. Robust Security Infrastructure

When you’re managing client data and remote access, security isn’t just important—it’s essential.

Look for a provider that goes beyond the basics. At Channel Host, our Hosted Desktop solution is built with security at its core:

• Military-grade firewalls, dual network protection, antivirus, and spam filtering

• Next-gen UTM firewalls with advanced features like DoS/DDoS prevention, sandboxing, content disarming, deep packet inspection, and app control

• 2048-bit encryption, AES-256 for data at rest, and TLS 1.2/1.3 for data in transit

• Network segmentation, reverse proxy, and dedicated databases per customer

This level of layered defence ensures your clients' data is shielded from emerging threats—without compromising performance or accessibility.

2. Resilience and Real-Time Failover

Downtime is a dealbreaker. Choose a provider that offers built-in resilience with active failover between multiple data centres.

At Channel Host, our infrastructure runs across three UK-based ISO 27001-certified data centres (London, Manchester Airport, and Salford) configured in a real-time supercluster. That means:

• Instant data replication across sites

• Live failover capabilities

• Service continuity even if one or two data centres go offline

With this setup, your customers get 99.995% uptime and seamless performance—backed by a rock-solid backbone.

3. Reliable, Tested Backup and Recovery

Backups aren’t just insurance—they’re a critical part of your security and compliance strategy. Make sure your Hosted Desktop provider offers:

• Frequent SAN snapshots (every 2 hours)

• Daily Veeam-based VM-level backups, stored for 21 days

• Veeam CDP backups retained for 365 days as standard

• Automated backup verification, self-healing, and escalation for failed backups

• Fully segregated backup infrastructure monitored by SOC and NOC teams

Whether it's accidental deletion or a ransomware incident, recovery should be fast, tested, and dependable.

4. Data Sovereignty & Compliance

With GDPR and other privacy regulations in play, where data is stored matters. All Channel Host data centres are UK-based, offering an edge for GDPR compliance and data residency requirements.

Combined with IL4-level security and physical protections like biometric access controls and airlock doors, your clients’ data stays exactly where it should be—secure and compliant.

5. Proactive Threat Monitoring & Pen Testing

A good provider doesn’t just react—they prevent. Channel Host carries out:

• Monthly in-house penetration tests

• Continuous automated vulnerability scanning

• Annual third-party pen tests

• Weekly perimeter scans

• 24/7 threat monitoring via NOC and SOC teams

This active, multi-layered defence strategy ensures vulnerabilities are caught before they become problems.

6. A Partner-First Approach

As a reseller, you need more than just great tech—you need a partner that supports your growth.

Our Hosted Desktop service is designed to help you deliver real value to your clients while building recurring revenue. You get:

• Transparent, wholesale pricing

• Simple setup and fast onboarding

• Expert UK-based support

• Marketing resources and partner tools

Ready to Offer Hosted Desktop Services?

Not all Hosted Desktop providers are created equal. Security, resilience, and reliability should be non-negotiables—and at Channel Host, we deliver on all three. Get in touch.